Everyday Communication

Everyday Communication

Communicate inspirationally every day—from leading meetings to off-the-cuff conversations

Every communication, no matter how small, is an opportunity to build relationships and belief. Thus, for professionals, the ability to drive action through each engagement is a crucial. This course provides the skills needed to thrive in day-to-day communication.

Key learnings:

  • Adopting the mindset of an effective everyday communicator.
  • Understanding the fundamentals of communicating clearly and concisely.
  • Leading and participating effectively during in-person and virtual meetings.
  • Leading unexpected “in the moment” conversations.
  • Asking and answering questions effectively.
  • Demonstrating effective physical and verbal presence.

Agenda

I. EVERYDAY COMMUNICATION – MINDSET + SKILL SET

  • Our everyday communication informs our ability to thrive.
  • Exceptional everyday communication requires mindset + skill set.
  • Mindset: Preparation, Authenticity and Accessibility.
  • Skill Set: Clarity of Thought and Expression.
  • Workshop:In small groups, participants will discuss the barriers that exist to communicating effectively in their day-to-day.

II. CLARITY OF THOUGHT – RELATIONSHIPS + COMMUNICATION

  • Every communication builds, maintains or erodes our relationships.
  • Picking your spots: Understanding your audience and what moves them.
  • Staying conversational: Avoiding casual or formal communication.
  • Using structure: How to communicate in a way that is clear, concise and effective.
  • Workshop:Using structure, each participant will develop a short communication for an upcoming opportunity.

III. CLARITY OF EXPRESSION – MEETINGS: IN-PERSON + VIRTUAL

  • Meeting foundations: The purpose, goal and who should attend.
  • Flex your head: Facilitating meetings and being an effective participant.
  • Building an agenda that sets the stage and focuses discussion.
  • Outcome driven: Establishing concrete, timely and assignable next steps.
  • Virtual meetings: Effective video-conferencing and conference calls.
  • Maintaining physical and verbal presence in all types of meetings.
  • Workshop:In small groups, participants will develop a meeting foundation for a provided scenario and then draft an agenda.

IV. CLARITY OF EXPRESSION – IN THE MOMENT + QUESTIONS

  • In the moment: Excelling in unexpected conversations.
  • Asking questions that frame the discussion and clarify your thinking.
  • The short answer: Delivering clear and direct answers that advance thinking.
  • Maintaining physical and verbal presence while in the moment.
  • Workshop:In small groups, participants will practice responding to an in-the-moment conversation and answering questions.

V. CLOSING THE SESSION

  • Building your cadence – a daily effort.